Patient Access
Before you can begin to use Patient Access, you will need to register and create an account.
Please speak to the receptionist who will give you a Patient Access registration letter.
Please complete the patient registration letter and bring it along with a Proof of identity (e.g. your driving license or passport) to submit at the reception.
After the details are checked, Receptionist would accept the Registration letter and will issue the Access Codes.
Our Practice Guidance for Patient Access
Dear Patient
Before you begin to use Patient Access we would appreciate it if you could read the following guidance regarding the ordering prescriptions online. Please keep this page of the document for your own reference.
Repeat Prescriptions
This application allows you to order repeat medication only, any other medication should be ordered through the telephone order line as normal (please bear in mind not all types of medication are available on repeat).
Log into your Access account and scroll down to the Repeat Prescriptions.
Select ‘Make a request’ and you will see a list of your current repeat medications which you can select from. There is also a comment box underneath where you can type any messages you have relating to the medication. You can also use this to enter the chemist name that collects on your behalf.
Click ‘Submit request’, check the details are correct and then select ‘Confirm’. Please allow 48 hours for staff to process your request.
Log into your account and scroll down to Repeat Prescriptions again where you can check the progress of your request.
If the request has been accepted your prescription will be available for collection at the surgery after 48 hours (two working days) from date of order or at your regular chemist.
If the request has been declined by the GP there will be a comment as to the reason why. This could by because the medication is not due for renewal or the GP may wish to see you for review before the medication will be issued. If this is the case please book an appointment online or call the surgery.
Inappropriate Use
We will be monitoring the use of this service and we are sure that you will find it most useful. If however, we find that any users are abusing the service, we will revoke your access to the service and you will have to liaise with our reception team for services.
Please note access to this service can be withdrawn at any point without notice.